OUR POLICY
At ONEN , we want you to be happy with your purchase.
If you are not completely satisfied with an eligible item, you may request a return or exchange within ONE DAY of delivery, subject to the conditions below.
Please read this policy carefully before submitting a return or exchange request.
ELIGIBILITY
To be eligible for a return or exchange, the item must generally:
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Be purchased directly from ONEN .
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Be within the applicable return period.
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Be unworn and unused.
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Be in its original condition.
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Have original tags and packaging where applicable.
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Not show signs of washing, damage, stains, alterations, or excessive wear.
Certain products may not be eligible for return or exchange. These exclusions will be identified on the relevant product page or at checkout where applicable.
ITEMS THAT CANNOT BE RETURNED
Unless required otherwise by applicable law, the following items may not be eligible for return or exchange:
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Final-sale products.
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Customized or personalized products.
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Products specifically identified as non-returnable.
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Items that have been worn, washed, damaged, altered, or otherwise used.
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Items returned without required original packaging or tags.
EXCHANGES
If you need a different size or eligible replacement, you may request an exchange within [1 DAYS] of delivery.
Exchange availability depends on stock.
If the requested replacement is unavailable, we may offer another available option or process the request according to our refund/store-credit procedure.
RETURNS
To request a return, contact us at: onenstudio.support@gmail.com
Please include:
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Your order number.
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Your name.
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The product you want to return.
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The reason for the return.
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Photos of the product if requested by our support team.
Do not send products back before receiving return instructions from our team.
REFUNDS
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be processed according to the payment method and refund procedure applicable to your order.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible at [onenstudio.support@gmail.com].
Please provide your order number and clear photographs showing the issue.
We will review the situation and provide the appropriate next steps.
SALE ITEMS
Sale and promotional products may have different return or exchange conditions.
Please check the product page and applicable terms before purchasing.
IMPORTANT
We reserve the right to refuse a return or exchange if an item does not meet the requirements of this policy, subject always to applicable consumer rights and laws.
This policy does not limit any rights you may have under applicable law.
For questions regarding a return or exchange, contact:
[onenstudio.support@gmail.com]